Frequently Asked Questions
Everything you need to know about Pulsar Gaming Gears, shipping, and technical support.
What is the typical shipping timeframe for international orders?
We generally process orders within 1-2 business days. International shipping via DHL or FedEx typically takes 3-7 business days depending on your location and local customs processing.
Do your gaming mice come with a manufacturer warranty?
Yes, all Pulsar gaming mice and peripherals are covered by a 2-year limited warranty that protects against defects in materials and workmanship under normal use.
How can I update the firmware on my Pulsar gear?
You can download the latest firmware updates and the Pulsar Fusion software directly from our 'Support' page. We recommend keeping your devices updated for optimal sensor performance and battery life.
What is your return policy for opened products?
We offer a 30-day return window. If the product is opened but in like-new condition with all original packaging, you may return it for a refund, though a restocking fee may apply in certain regions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and seamless checkout experience.
Are your wireless mice compatible with consoles?
Our mice are plug-and-play compatible with PS5 and Xbox Series X/S for games that support mouse and keyboard input, though the Pulsar Fusion software is currently only available for Windows.